Effective Date: 01 January 2024
At Odyscend Group, we are committed to delivering a smooth and timely experience, whether it's travel services or physical materials related to our offerings. This Shipping Policy outlines the terms under which we process and deliver items to our clients.
Odyscend generally operates through digital platforms and on-ground experiences. However, in cases where physical products (such as brochures, travel kits, merchandise, or promotional materials) are involved, shipping may apply.
All orders are shipped through reliable courier partners to ensure safe and timely delivery. The shipping method may vary based on the destination, package size, and service type.
Shipping charges (if applicable) will be calculated at checkout or communicated separately via email. Free shipping may be provided as part of special promotions or packages.
Orders are typically processed within 1–3 business days after payment confirmation. You will receive a tracking number once your order is dispatched.
While we aim for timely delivery, delays may occur due to unforeseen circumstances such as weather conditions, customs clearance, or logistical challenges. We will keep you informed in such cases.
Please ensure that the shipping address provided is accurate. Odyscend is not responsible for delays or lost shipments due to incorrect or incomplete addresses.
A tracking ID will be sent to your email once the package is dispatched. You can use it to monitor your shipment’s status through the courier’s tracking portal.
For any queries related to your shipment, please contact our support team:
Thank you for choosing Odyscend. We are dedicated to providing a secure and seamless delivery experience for all our customers.