Return / Refund / Cancellation Policy

Effective Date: 01 January 2024

Thank you for choosing Odyscend Group. We are committed to providing high-quality services and ensuring transparency in all our operations. This policy outlines our terms regarding returns, refunds, and cancellations related to bookings and services made through our website, www.odyscend.com.

1. Booking Cancellations

Cancellations must be made in writing via email to support@odyscend.com. The following terms apply:

• Cancellations made more than 14 days before the scheduled activity: Full refund (minus transaction fees).
• Cancellations made 7–14 days before the event: 50% refund.
• Cancellations made less than 7 days before the event: No refund.

2. No Show

In case of a no-show or failure to attend the booked experience without prior cancellation, no refunds will be issued under any circumstances.

3. Service Modifications or Cancellations by Odyscend

Odyscend Group reserves the right to cancel or reschedule activities due to unforeseen circumstances such as bad weather, natural calamities, or operational issues.

• In such cases, you will be offered an alternate date or a full refund.

4. Refund Process

Approved refunds will be processed within 7–15 business days from the date of confirmation. Refunds will be credited to the original mode of payment only.

5. Non-Refundable Services

Services such as consultation charges, special add-ons, and custom-tailored programs are non-refundable once confirmed and delivered.

6. Contact for Support

For assistance regarding cancellations, refunds, or returns, please contact our support team:

• Email: support@odyscend.com
• Phone: +971 50 234 5030

We appreciate your understanding and cooperation. At Odyscend, we strive to make every experience safe, smooth, and memorable.